FREQUENTLY ASKED
Once your order has been fulfilled, you’ll receive a shipping confirmation email with your tracking number and order details. If you don’t see it in your inbox, be sure to check your spam or promotions folder.
You can also check your order status anytime by clicking “Track Your Order” in the sticky footer on any Aurelie Gi page.
We can cancel or update your order as long as it has not yet been processed or packaged. Because orders are processed quickly, please contact us as soon as possible if you need to make a change.
To request a cancellation or order update, email support@aureliegi.com with your order number. If your order has not yet been processed, we’ll do our best to accommodate your request.
Aurelie Gi jewelry is crafted with 14K solid gold and other carefully selected high-quality materials, with a focus on quality, comfort, and longevity. Our collections feature 100% recycled gold and metals, natural diamonds, lab-grown diamonds, pearls, and other gemstones.
For the exact materials, metal type, gemstone details, and specifications of each piece, please refer to the “PRODUCT DETAILS” section on the individual product page.
Aurelie Gi is also committed to responsible jewelry practices and is a member of the Responsible Jewellery Council (RJC).
All Aurelie Gi pieces are crafted from 14K solid gold and are designed with sensitive skin in mind. Our 14K solid gold jewelry is nickel-safe and made for comfortable everyday wear.
Aurelie Gi is also a member of the Association of Professional Piercers (APP), reflecting our commitment to quality and responsible piercing jewelry practices.
To start your return/exchange, please email: support@aureliegi.com and we will send you the required form for returns/exchanges. Customers are responsible for return shipping fees. All shipping fees are non-refundable.
Aurelie Gi recommends you ship your package with insurance and use a trackable shipping method to secure your package. Aurelie Gi will not be responsible for any loss during the transportation.
Approved refunds are issued to the original payment method used for the purchase. Once your returned item has been received and inspected, your refund will be processed within 7 business days, and you’ll receive an email confirmation when it has been issued.
Please note that original shipping charges and return shipping costs are non-refundable. For complete details, please visit our Shipping & Returns page.
Yes. Aurelie Gi jewelry comes with a one-year warranty from the date of purchase, with proof of purchase required. The warranty covers manufacturing defects only.
The warranty does not cover normal wear and tear, accidental damage, improper use, or damage caused by activities such as pulling or snagging a chain during exercise. Aurelie Gi does not currently offer re-plating services.
Proper jewelry care can help keep your 14K solid gold jewelry, diamonds, and gemstones looking beautiful over time.
For detailed tips on cleaning, storing, and caring for your Aurelie Gi pieces, please visit our Jewelry Care page.
The difference is how the decorative top attaches to the flatback post.
Threaded flatbacks use a screw-in mechanism: the decorative top twists into the internally threaded post.
Threadless flatbacks use a tension-fit push-pin system: the decorative top has a small pin that is slightly bent before being inserted into the hollow post, creating tension to keep it securely in place.
For detailed instructions on fitting and adjusting your flatback earrings, please visit our Piercing Studio page.
For threaded flatbacks, gently twist the decorative top into the internally threaded post until secure. Avoid overtightening.
For threadless flatbacks, the pin should be slightly bent before inserting it into the hollow post. This creates the tension needed to keep the decorative top securely attached.
If you need help adjusting a threadless flatback, please visit our Piercing Studio page for detailed guidance.
Yes. Every Aurelie Gi order comes with gift-ready jewelry packaging, including an Aurelie Gi jewelry box and pouch.
Depending on the piece, we use different packaging options. Smaller jewelry pieces come in our standard jewelry box and pouch, while fine jewelry, lab-grown diamond jewelry, and higher-value pieces may be packaged in a premium velvet jewelry box.
Aurelie Gi has authorized retailers throughout the United States. To find an authorized Aurelie Gi retailer near you, please visit our Store Locator page.
ORDER & SHIPPING
Aurelie Gi currently ships within the United States only.
Standard & Signature Shipping: Orders arrive within 3–7 business days, including 1–2 business days for order processing. Be sure to keep an eye on your tracking information to follow your order’s journey.
Next Day Shipping: Orders arrive within 1 business day after processing. Please note that orders placed after the daily processing cutoff may ship on the following business day.
Delivery times are estimates and may be affected by weekends, holidays, weather, carrier volume, or other unexpected carrier delays.
For complete details about shipping methods, delivery times, and shipping policies, please visit our Shipping & Returns page.
Once your order has been fulfilled, you’ll receive a shipping confirmation email with your tracking number and order details. If you don’t see it in your inbox, be sure to check your spam or promotions folder.
You can also check your order status anytime by clicking “Track Your Order” in the sticky footer on any Aurelie Gi page.
If your order has not been processed by the estimated shipping date, our customer care team will contact you with an update within 24–48 hours.
You can also contact us anytime at support@aureliegi.com with your order number, and our team will be happy to assist.
Please note that delivery estimates may be affected by weekends, holidays, weather, carrier volume, and other unforeseen carrier delays.
If your package appears to be lost or has not arrived, please:
- Check your tracking information for the latest delivery updates.
- Contact the carrier first to report the missing package and, if applicable, file a claim.
- Contact Aurelie Gi at support@aureliegi.com if the issue remains unresolved.
When contacting us, please provide your order number, tracking information, and any correspondence with the carrier.
Please report missing packages within 14 days of the expected delivery date. While Aurelie Gi is not responsible for carrier delays or losses, we’ll do our best to assist.
We can cancel or update your order as long as it has not yet been processed or packaged. Because orders are processed quickly, please contact us as soon as possible if you need to make a change.
To request a cancellation or update, email support@aureliegi.com with your order number. If your order has already been processed or packaged, we may no longer be able to make changes.
If you refuse delivery, the package will be returned to Aurelie Gi. Once the merchandise is received and inspected, you’ll receive a refund for the merchandise. Original shipping charges are non-refundable.
Aurelie Gi does not currently offer free returns. If you need to return an order, please review our Shipping & Returns policy for eligibility, return conditions, and instructions.
RETURNS & EXCHANGES
We want you to love your Aurelie Gi jewelry. If you’re not completely satisfied with your purchase, we accept returns of eligible items within 30 days of delivery.
To start a return, please email support@aureliegi.com with your order number. Our team will provide the return instructions.
To be eligible for a return:
- Jewelry must be unworn and in its original condition.
- Items must be returned within 30 days of delivery.
- Original packaging must be included.
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
Pierced earrings and customized or personalized jewelry are final sale and cannot be returned or exchanged. Sale items and promotional items are also not eligible for returns or exchanges.
For complete details, please visit our Shipping & Returns page.
We accept exchanges for eligible unworn jewelry within 30 days of delivery.
To request an exchange, please email support@aureliegi.com with your order number. Our team will provide the exchange instructions.
Please note:
- Items must be unworn, in original condition, and returned with their original packaging.
- Customers are responsible for shipping the original item back to us and shipping the replacement item back to them.
- A re-work fee may apply, depending on the nature of the exchange.
- We currently only offer exchanges for the same product style and cannot process exchanges for a different product.
- Pierced earrings, customized or personalized jewelry, sale items, and promotional items are not eligible for exchanges.
- Returns or exchanges that are unauthorized, outside the 30-day window, or do not meet our return conditions cannot be accepted.
For complete details, please visit our Shipping & Returns page.
Once your returned item is delivered to our warehouse, it will be inspected to make sure it meets our return requirements.
Approved refunds will be issued to the original payment method within 7 business days after the returned item has been received and inspected. You’ll receive an email confirmation once your refund has been processed.
Please note that original shipping charges and return shipping costs are non-refundable.
For hygiene reasons, all earrings, including pierced earrings, are final sale and cannot be returned or exchanged.
We recommend reviewing the product details and sizing information carefully before placing your order. If you have any questions before purchasing, please contact our customer care team.
Product Information
Aurelie Gi jewelry is crafted with 14K solid gold and other carefully selected high-quality materials, with a focus on quality, comfort, and longevity. Our collections feature 100% recycled gold and metals, natural diamonds, lab-grown diamonds, pearls, and other gemstones.
For the exact materials, metal type, gemstone details, and specifications of each piece, please refer to the “PRODUCT DETAILS” section on the individual product page.
Aurelie Gi is also committed to responsible jewelry practices and is a member of the Responsible Jewellery Council (RJC).
Proper care helps keep your Aurelie Gi 14K solid gold jewelry and gemstones looking beautiful over time.
• Wipe your jewelry after wearing it with a soft, gentle cloth.
• Store your jewelry in a sealed bag or jewelry box when not in use.
• Avoid harsh chemicals, including chlorine, lotions, perfumes, and hairspray.
• Although our jewelry is designed for everyday wear, we recommend removing it before sleeping to minimize unnecessary wear and tear.
• If your jewelry starts to look dull, gently polish it with a jewelry polishing cloth.
• For a deeper clean, use lukewarm water and mild, unscented soap.
For more detailed tips, please visit our Jewelry Care page.
Custom Designs: We currently do not offer fully custom jewelry designs. We’re always creating new pieces, so sign up for our newsletter to be the first to discover new designs.
Custom Sizing: We currently offer the sizes listed on each product page. Please check the product description for specific measurements and available sizing before placing your order.
To find the right fit, please refer to our Size Guide and follow the measurement instructions provided.
Each Aurelie Gi product page also includes detailed measurements and sizing information, including post lengths for piercing jewelry and chain lengths for necklaces and bracelets.
Threadless flatbacks use a tension-fit pin to secure the decorative top to the post. The pin can be gently adjusted to achieve the right amount of tension and ensure a secure fit.
For detailed guidance on how to bend or adjust a threadless flatback post, please visit our Piercing Studio page.
Membership, Payment & Warranty
You can join Aurelie Gi Membership by signing up with your email address. Once you’re a member, you’ll be able to enjoy member-exclusive offers, earn rewards points, receive birthday benefits, and get access to special shopping events.
Join Aurelie Gi Membership to enjoy exclusive benefits, including:
• 10% off your first purchase
• Exclusive offers and discounts
• Birthday offers
• Members-only shopping events
• Rewards points — earn 100 points for every $1 spent. Every 1,000 points earns a $10 reward.
It’s our way of giving you more reasons to discover, shop, and enjoy Aurelie Gi.
You’ll earn 100 points for every $1 spent on eligible purchases. Once you reach 1,000 points, you’ll receive a $10 reward to use toward a future purchase.
We accept Visa, Mastercard, American Express, Discover, PayPal, and Aurelie Gi Gift Cards. All payments are processed securely, and your payment information is encrypted and protected during checkout.
If you don’t receive an order confirmation after placing your order, please contact us at support@aureliegi.com so we can confirm whether your payment was successfully processed.
Aurelie Gi jewelry comes with a one-year warranty from the date of purchase, with proof of purchase required. Our warranty covers manufacturing defects only.
The warranty does not cover normal wear and tear, accidental damage, improper use, or damage caused by external factors. For example, damage caused by pulling or snagging a chain during exercise is not covered.
Normal wear may vary depending on individual body chemistry and how jewelry is worn. Please note that we currently do not offer re-plating services.
Our One-Year Free Repair Policy covers repairs if your necklace or bracelet chain breaks without any external force, or if a stone falls out. We will repair the piece free of charge. Please email support@aureliegi.com with a photo of the item, and we’ll take care of it!
Please note that damage caused by accidents—such as a child pulling on the chain or snagging it during exercise—is not covered under this policy, and we will not be responsible for repairs in these cases.
Additionally, because everyone’s body chemistry affects how metals wear on the skin differently, we currently do not offer re-plating services.
For tips on properly caring for your jewelry, please visit our Jewelry Care page.
If you experience any issues within the warranty period, please contact us at support@aureliegi.com with your order number, a photo of the item, and details of the repair needed.
•Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.
Still Need Help?
Our customer care team is available Monday–Friday, 10 AM–6 PM EST.
For assistance, please fill out our Contact Form or email support@aureliegi.com. We’ll get back to you within 12 hours during business hours.