Shipping & Returns
Shipping available within the United States only.
| SHIPPING OPTION | ORDER VALUE | COST | DELIVERY ESTIMATE |
|---|---|---|---|
| Standard Shipping | Below $300 | Free | 4-7 business days |
| FedEx 2nd Day Shipping Upgrade | Below $300 | $15.00 | 2 business days |
| FedEx 2nd Day Shipping with Signature | $300 and above | $20.00 | 2 business days |
Quick note!
- Arrives in 4-7 business days including 1 -2 business days for order processing. Be sure to keep an eye on your tracking to follow its journey!
- Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc).
- For United States, taxes are calculated and paid at checkout and there are no additional charges upon delivery.
- Unfortunately, we do not currently ship to the rest of the world. We are working hard to offer and look forward to sharing this news with you soon!
track my order
When your order is fulfilled, you will receive a shipment notification email with a tracking Number. You can visit http://aureliegi.aftership.com/ for tracking the package easily.
Returns
Please ensure items are returned in new, unused condition and in their original packaging within 30 business days of receiving your order.
To request a return, please email hello@aureliegi.com for a Return Authorization (returns without prior authorization will not be accepted).
- For your protection, please use an insured courier (e.g., FedEx, DHL) and keep your proof of shipment. We are not responsible for items lost or damaged in transit.
- Include a note with your name and invoice number inside the package.
- Shipping charges are non-refundable.
- Sale items are non-returnable unless faulty.
- Earrings cannot be returned or exchanged for hygiene reasons unless defective.
- Once your return is received, we will send a confirmation email and process your refund within 7 days to the original payment method, minus any delivery charges.
- We do not currently offer free returns; any delivery charges will be deducted from your refund.
Exchanges
If you would like to exchange an item, please contact us to initiate the process. Where possible, we will assist in facilitating this.
You will need to return the unwanted item for a refund and place a new order for your preferred piece.
Return Conditions
- Items must be returned in new, unused condition and in their original packaging.
- A copy of your proof of purchase must be included.
Faulty Items
If you believe your item is faulty, please email our customer service team with clear photos of the defect before making any return.
Once the fault is confirmed upon review, return delivery charges will be reimbursed.