Shipping & Returns


Our Most Up-to-date Information Regarding COVID-19

1.What are your shipping costs and delivery times?

· We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees.

· Online orders may experience delays. It arrives in  5-7 business days including 1-2 business days for order processing.

· Shipping to US: Free shipping for all orders.

· Shipping to Australia: Free shipping on orders above $200, charge $10 for orders below $200.

· Shipping to Canada: Free shipping on orders above $200, charge $10 for orders below $200.

· Unfortunately, we do not currently ship to the rest of the world. We are working hard to offer and look forward to sharing this news with you soon!

2.How do I track my order?

When your order is fulfilled, you will receive a shipment notification email with a tracking Number. You can visit http://aureliegi.aftership.com/ for tracking the package easily.

3. Contact Us

As always, we’re  at your service at aureliegi.com and by email with hello@aureliegi.com.

Our Most Up-to-date Information Regarding COVID-19

1.What are your shipping costs and delivery times?

· We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees.

· Unfortunately, we do not currently ship to the rest of the world. We are working hard to offer and look forward to sharing this news with you soon!

* Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.

For United States, taxes are calculated and paid at checkout and there are no additional charges upon delivery.

For other international countries, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that AURELIE GI does not have any control over these fees and we cannot advise as to

what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

2.How do I track my order?

When your order is fulfilled, you will receive a shipment notification email with a tracking Number. You can visit http://aureliegi.aftership.com/ for tracking the package easily.

3. Contact Us

As always, we’re  at your service at aureliegi.com and by email with hello@aureliegi.com.

Our Most Up-to-date Information Regarding COVID-19

1.What are your shipping costs and delivery times?

· We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees.

· Unfortunately, we do not currently ship to the rest of the world. We are working hard to offer and look forward to sharing this news with you soon!

* Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.

For United States, taxes are calculated and paid at checkout and there are no additional charges upon delivery.

For other international countries, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that AURELIE GI does not have any control over these fees and we cannot advise as to

what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

2.How do I track my order?

When your order is fulfilled, you will receive a shipment notification email with a tracking Number. You can visit http://aureliegi.aftership.com/ for tracking the package easily.

3. Contact Us

As always, we’re  at your service at aureliegi.com and by email with hello@aureliegi.com.

Our Most Up-to-date Information Regarding COVID-19

1.What are your shipping costs and delivery times?

· We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees.

· Unfortunately, we do not currently ship to the rest of the world. We are working hard to offer and look forward to sharing this news with you soon!

* Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was

submitted on the customer’s end.

For United States, taxes are calculated and paid at checkout and there are no additional charges upon delivery.


For other international countries, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that AURELIE GI does not have any control over these fees and we cannot advise as to

what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

 

2.How do I track my order?

When your order is fulfilled, you will receive a shipment notification email with a tracking Number. You can visit http://aureliegi.aftership.com/ for tracking the package easily.

3. Contact Us

As always, we’re  at your service at aureliegi.com and by email with hello@aureliegi.com.

Returns:

Please ensure that the item is returned in a new and unused condition and in their original packaging within 30 business days of receiving your original order.

If you would like to make a return please email for a return at authorization hello@aureliegi.com (no refund will be granted without return authorization).

· For your protection, return your order with an insured courier (e.g., FedEx, DHL) & retain copy of your proof of purchase. We are not responsible for items damaged or lost in transit.

· Please include a note with your name and invoice number. We can not refund shipping charges on return items.

· Sale items and Engraved pieces cannot be returned or exchanged unless faulty.

· Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

· Upon receipt of items, we will send you confirmation email and process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges.

· Please note that we do not offer free returns service at the moment. We will minus any delivery charges from the refund.

 

Exchanges:

If you want to swap your piece out for something else, please contact us to initiate the exchange. Where possible we will help to facilitate this.

Then you’ll need to return the unwanted item for a refund and place a new order.

Please note that the item is returned in a new and unused condition and in their original packaging and must be accompanied by a copy of your proof of purchase.

Faulty Item You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and

approval.

 

Faulty Item:

You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns.

Delivery charges for return will be reimbursed upon review and approval.

Returns:

Please ensure that the item is returned in a new and unused condition and in their original packaging within 30 business days of receiving your original order.

If you would like to make a return please email for a return at authorization hello@aureliegi.com (no refund will be granted without return authorization).

· For your protection, return your order with an insured courier (e.g., FedEx, DHL) & retain copy of your proof of purchase. We are not responsible for items damaged or lost in transit.

· Please include a note with your name and invoice number. We can not refund shipping charges on return items.

· Sale items and Engraved pieces cannot be returned or exchanged unless faulty.

· Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

· Upon receipt of items, we will send you confirmation email and process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges.

· Please note that we do not offer free returns service at the moment. We will minus any delivery charges from the refund.

 

Exchanges:

If you want to swap your piece out for something else, please contact us to initiate the exchange. Where possible we will help to facilitate this.

Then you’ll need to return the unwanted item for a refund and place a new order.

Please note that the item is returned in a new and unused condition and in their original packaging and must be accompanied by a copy of your proof of purchase.

Faulty Item You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and

approval.

 

Faulty Item:

You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns.

Delivery charges for return will be reimbursed upon review and approval.

Returns:

Please ensure that the item is returned in a new and unused condition and in their original packaging within 30 business days of receiving your original order.

If you would like to make a return please email for a return at authorization hello@aureliegi.com (no refund will be granted without return authorization).

· For your protection, return your order with an insured courier (e.g., FedEx, DHL) & retain copy of your proof of purchase. We are not responsible for items damaged or lost in transit.

· Please include a note with your name and invoice number. We can not refund shipping charges on return items.

· Sale items and Engraved pieces cannot be returned or exchanged unless faulty.

· Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

· Upon receipt of items, we will send you confirmation email and process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges.

· Please note that we do not offer free returns service at the moment. We will minus any delivery charges from the refund.

 

Exchanges:

If you want to swap your piece out for something else, please contact us to initiate the exchange. Where possible we will help to facilitate this.

Then you’ll need to return the unwanted item for a refund and place a new order.

Please note that the item is returned in a new and unused condition and in their original packaging and must be accompanied by a copy of your proof of purchase.

Faulty Item You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and

approval.

 

Faulty Item:

You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns.

Delivery charges for return will be reimbursed upon review and approval.

Returns:

Please ensure that the item is returned in a new and unused condition and in their original packaging within 30 business days of receiving your original order.

If you would like to make a return please email for a return at authorization hello@aureliegi.com (no refund will be granted without return authorization).

· For your protection, return your order with an insured courier (e.g., FedEx, DHL) & retain copy of your proof of purchase. We are not responsible for items damaged or lost in transit.

· Please include a note with your name and invoice number. We can not refund shipping charges on return items.

· Sale items and Engraved pieces cannot be returned or exchanged unless faulty.

· Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

· Upon receipt of items, we will send you confirmation email and process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges.

· Please note that we do not offer free returns service at the moment. We will minus any delivery charges from the refund.

 

Exchanges:

If you want to swap your piece out for something else, please contact us to initiate the exchange. Where possible we will help to facilitate this.

Then you’ll need to return the unwanted item for a refund and place a new order.

Please note that the item is returned in a new and unused condition and in their original packaging and must be accompanied by a copy of your proof of purchase.

Faulty Item You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

 

Faulty Item:

You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns.

Delivery charges for return will be reimbursed upon review and approval.

After Sales Service

Please complete below form if you are having any product-related issue and our after-sales team will reply you within 12 hours.

 

Thanks!
This field is required
This field is required
This field is required
This field is required
This field is required

After Sales Service

Please complete below form if you are having any product-related issue and our after-sales team will reply you within 12 hours.

 

Thanks!
This field is required
This field is required
This field is required
This field is required
This field is required

After Sales Service

Please complete below form if you are having any product-related issue and our after-sales team will reply you within 12 hours.

 

Thanks!
This field is required
This field is required
This field is required
This field is required
This field is required