Return & Warranty


Returns:

Please ensure that the item is returned in a new and unused condition and in their original packaging within 30 business days of receiving your original order.If you would like to make a return please email for a return at authorization service@aureliegi.com (no refund will be granted without return authorization).

  • For your protection, return your order with an insured courier (e.g., FedEx, DHL) & retain copy of your proof of purchase. We are not responsible for items damaged or lost in transit.
  • Please include a note with your name and invoice number. We can not refund shipping charges on return items.
  • Sale items and Engraved pieces cannot be returned or exchanged unless faulty.
  • Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.
  • Upon receipt of items, we will send you confirmation email and process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges.
  • Please note that we do not offer free returns service at the moment. We will minus any delivery charges from the refund.

 

Exchanges:

If you want to swap your piece out for something else, please contact us to initiate the exchange. Where possible we will help to facilitate this. Then you’ll need to return the unwanted item for a refund and place a new order. Please note that the item is returned in a new and unused condition and in their original packaging and must be accompanied by a copy of your proof of purchase. Faulty Item You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

Faulty Item:

You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

 

After Sales Service

Please complete below form if you are having any product-related issue and our after-sales team will reply you within 12 hours.

 

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